Direct Billing

Direct Billing at Third Space Wellness

Third Space Wellness aims to make our services as accessible as possible. One of the ways we make it easier for you to receive care is by offering direct billing for extended health benefits. We offer this service, free of charge, for the following insurance companies:

  • Chambers of Commerce Group Insurance Plan
  • Green Shield Canada
  • The Great West Life Assurance Corporation
  • Industrial Alliance
  • Insurance Corporation of BC (ICBC)
  • Manulife
  • Medavie Blue Cross (RCMP)
  • Pacific Blue Cross
  • Sun Life Financial

FAQ about Direct Billing

As a patient, you will need to bring your extended health information to your appointments. Our reception can then record that information and set up direct billing through a secure online portal. After each treatment, we will submit the total amount to be claimed through the online portal, and your benefits provider will inform us the exact amount that your insurance company will cover. You are responsible for any amount that is not covered by the benefits provider at time of treatment.

Patients must provide us with their policy number/ID in order for us to submit their claim through an online insurance portal. Typically, most benefits providers will issue you a Policy Card. Please bring this card with you to appointments.

The answer depends on your individual extended health benefits plan. Some plans provide 100% coverage, while others provide less. You will have to pay the portion of the cost that is not covered by your benefits plan, according to the online insurance portal’s reply.  For example, if you have coverage for 80% of your $75 visit fee, you will pay $15 (the portal will “pay” the remaining $60 directly to the clinic). There may also be limits or a deductible that you have to pay before coverage begins.  Please check with your benefits provider.

The direct billing portal is designed for clinics to submit your claim in real time; it is not designed to check statements/limits/policies etc. It works very similar to a credit card terminal – it can collect the payment but it cannot check the card balance. If you are unsure of your coverage, remaining balance, deductible or any other benefits related policies, you must contact your benefits provider directly.

Yes. We provide receipts for our treatments, whether they were billed directly to insurance plans or not. We can print your receipt or send an electronic receipt via email.

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